I found the telephonic support to generally fit into the hours I was working, which was helpful beca

I found the telephonic support to generally fit into the hours I was working, which was helpful beca

I found the telephonic support to generally fit into the hours I was working, which was helpful because I could get assistance without disrupting my schedule too much. However, there were moments when I needed quick help outside those hours, and the support wasn't as accessible then. The onboarding call was clear, but the follow-up support sometimes felt inconsistent in timing. Despite that, the team was courteous and I appreciated that they tried to accommodate my time zone. The software updates happened automatically without needing intervention, which saved me time. Yet, I did notice some minor bugs in the database feature that weren't addressed right away. Overall, the experience was balanced: the support matched my active work times often enough, but could have been more flexible during less conventional hours. I'm somewhat satisfied however, especially because the calling tools themselves worked reliably throughout the week.