Support timing kaafi off hai, they don’t get our working hours at all
Honestly, support and communication ka experience thoda mixed raha, but leaning towards disappointing. The main problem yeh tha ki unka support hours bilkul fit nahi hote mere actual work hours ke saath. Jab main software aur dialer features ke baare mein koi query le kar call karta tha, toh lagta tha support close ho gaya hai ya response bahut slow hai. Training aur database module ke questions bhi jab bheje, toh same issue raha. Woh telephonic help team friendly aur knowledgeable hai, lekin time zone aur working schedule ki wajah se waqt par help nahi milti. Payment ya invoice related queries ke liye bhi yahi dikkat hui. Thoda ajeeb lagta hai ki jab remote workflows ke liye design hua hai software, tab support itna mismatched time pe available ho raha hai. Agar unhone apne support hours India ke peak working times se match kiya hota, toh better experience milta. Bas yeh samajh lo ki agar tumhari working hours usual India office times se alag hain, toh phone support par dependence thoda risky hai yahan.