Support timing good but not always matching my schedule
I had mixed feelings about the telephonic support hours with WFHI. I expected support to be available closely matching my working hours, but sometimes the timing didn't quite line up, which made getting help a little more challenging. On the other hand, when I did connect with support, they were knowledgeable and efficient in addressing software-related queries, particularly with the calling tools and database access. The automatic updates generally worked well, though occasionally I had to pause work for updates to complete, which felt a bit inconvenient. Overall, the sign-up and invoicing process was straightforward and timely, which was a positive. This balance of good service quality but occasional mismatches in support availability left me feeling neither fully satisfied nor totally disappointed, making my experience moderately positive yet with room for improvement.