Support timing didn’t work for my working hours at all

Support timing didn’t work for my working hours at all

I remember trying to get help just when I needed it most, but the support team was unavailable during the hours I actually worked. It was disappointing because I figured any problems at those times would be quickly resolved. Instead, I waited for assistance only to realize it was outside their operating times. This mismatch severely limited the usefulness of the telephonic support. Although I appreciated the friendliness during calls that did connect, the service didn’t click with my schedule at all. Being able to access help when I was actively using the software would have made a huge difference. Without support aligning with my hours, I felt somewhat cut off despite the otherwise promising software features and training provided.