Support timing didn't match my working hours
I found that the support service hours did not really align with the hours that I usually work, which caused several inconveniences. Whenever I reached out for help, there was often a delay in getting a response because the support wasn’t available during my typical working times. This made resolving issues slower and sometimes forced me to wait until the next day. While the telephonic assistance was generally helpful when I could access it, the lack of alignment with my schedule meant I couldn’t rely on immediate solutions. The training sessions were scheduled at fixed times, which didn’t always fit into my day, causing me to miss some parts or have to reschedule. The invoicing and payment process itself was straightforward, which I appreciated, but the delayed support times overshadowed much of the experience. Overall, because the support did not effectively fit my working hours, it impacted my ability to work seamlessly with the software despite some otherwise positive features.