Support timing did not suit my work hours
I found the telephonic support hours to be quite limiting in relation to my actual working schedule. Often, when I needed assistance during late evenings or early mornings, the support team was unavailable. This mismatch in support availability meant delays in resolving issues that came up during my active hours. While the priority assistance service seemed well organized and knowledgeable when available, the restricted hours really affected my workflow negatively. The communication itself was clear and professional. I also appreciate that the sign-up and invoicing process was smooth and straightforward, which was a better aspect of the experience. However, because assistance was not accessible when I most required it, the overall experience suffered. It made me reconsider the utility of the support offered for those of us who don't work typical hours.