Support Timing Could Have Matched My Work Hours
I found the telephonic support helpful enough when I finally got through, but the main issue was with the timings not really fitting my usual work hours. I work quite late into the evening, and most of the support availability seemed to be during standard office hours, which didn't align well with my schedule. Because of that, getting help when I was most active and needed assistance was a bit challenging. On the plus side, the support agents were patient and reasonably clear when I did connect, which I appreciated. It just felt like a missed opportunity if they could extend or shift support hours to better match the actual hours users are online and working with the software. I also noticed the automatic updates sometimes caused slight disruptions during my work time, which didn't help the situation. Overall, some improvements in communication timing could really enhance how this fits into the daily workflow I keep. Right now, I have to plan around their availability rather than the software adapting to my real work hours, which is a bit counterproductive.