Support timing bilkul theek nahi tha
Jab maine pehle socha ki support hamesha available hoga working hours mein, woh expectation thi ki call karne par turant madad milegi jab zarurat ho. Lekin real mein jo support hours diye gaye they, woh mere kaam ke ghanton se match nahi karte the. Jab main kaam karta tha apne typical shifts ke time pe, toh support team call par respond nahi karti thi ya phir wait karna padta tha kaafi der. Comparatively, main expect kar raha tha ki support hona chahiye customer ke local working hours ke hisaab se, specially jab calls aur dialer issue aaye. Mera kai baar frustration hua jab urgent help chahiye thi par available support kam thi. Jo mujhe lagta tha ki ye service seamless support offer karegi day to day, woh experience nahi mila. Isliye, agar aap kisi aise time par kaam karte hain jo regular 9 to 5 se alag hai, toh shayad yeh support system aapke liye sahi na ho. Main personally wait aur mismatch timing ko leke satisfied nahi hoon.