Support timing badly mismatched with my work hours
My experience with the telephonic support was frustrating mainly because their available hours clashed heavily with my working schedule. When I needed help during my peak work period, getting through to someone useful didn’t happen, which made the whole process stressful. The database and dialer functions were otherwise fine, but when an urgent issue came up, support couldn’t assist. The onboarding training did cover basic stuff, but I needed more tailored guidance which was hard to receive on time. On the positive side, the automatic updates did improve software stability over time, which meant fewer problems as I used it more. I also found the sign-up and payment process clear and hassle-free, which was a relief compared to the support scenario. Overall, their support hours seriously don’t fit my routine, making it tough to rely on when I need quick help during actual work hours.