3 out of 53 of 5Verified purchaseSupport and communication
Support timing accha hai lekin kabhi kabhi problem hoti hai timing mein
Main toh mostly day ke light hours mein kaam karta hoon aur WFHI ki telephonic support hours kaafi suit karte hain mere schedule ke hisaab se. Par kabhi kabhi mujhe lagta hai ki jab mujhe urgent help chahiye hoti hai, toh support team available nahi hoti, shayad unke fixed hours ke wajah se. Dialer aur database mein issues par jab call kiya toh response time thoda late tha, jo frustrating tha because kaam ruk jata hai. Lekin baad mein jab baat hui tab solution mila jo helpful tha. Thoda lagta hai ki agar support hours thode flexible hote ya priority assistance thoda jaldi response deta, toh zyada accha hota. Overall, main support experience ko mixed kehta hoon kyunki jo help mili wo acchi thi, par timing problem ne frustration bhi di.