Support time longer than expected
In comparison to other services I have used, the support communication here took considerably more time than I had anticipated. While the telephonic assistance was generally polite and professional, the wait times before reaching someone and then the length of explanations for certain issues were longer than what I have usually experienced. This added to my overall project timeline, causing some delays. I found the explanations adequate but sometimes repetitive, which could have been condensed to save time. There were moments when I felt the support could have been more proactive in providing updates or anticipating problems. However, I recognize that the complexity of the software and its frequent updates may contribute to these delays. On balance, compared to previous experiences with similar software providers, the increased time commitment for support interactions was notable. I hope this aspect improves, as reducing support call durations would enhance user satisfaction significantly.