Support thodi slow thi, par thik chal rahi thi
Overall, responsiveness kaafi disappointing thi, main aapko seedha bata doon. Jab main training aur onboarding ke different stages par jaa rahi thi, toh queries ka answer dene mein delay hota tha, kabhi kabhi lagta tha ki unka focus kam hai. Lekin ek achhi baat thi ki telephonic support ka tone hamesha polite tha aur jab woh response dete toh solution kaafi useful hota tha. Onboarding ke initial steps thode confusing lage, par training materials theek thi. Yeh bhi laga ki communication ka system automated lagta hai, jo personal touch mein thoda kami karta hai. Parend, mujhe ye bhi kehna hoga ki jab bhi main unse follow-up karti thi, toh help milti thi, chahe thoda late hi sahi. Ek user ke liye jo new software seekh raha hai, responsiveness ka matter karta hai, aur yahan woh expected demands puri nahi hui thi, isliye main sure nahin hoon ki main aage bhi is service ko prefer karungi ya nahi.