3 out of 53 of 5Verified purchaseSupport and communication
Support thoda utna accha nahi tha jitna expect kiya tha
Pehle jo maine socha tha support ke baare mein, waisa pura match nahi hua. Jab mujhe software ke kuch features ke bare mein queries karni thi, toh response delay hua aur explanations bhi thodi unclear lage. Main samajh sakti hoon ki kabhi-kabhi busy hote hain, lekin ye thoda disappointing tha, khaaskar jab koi urgent help chahiye thi. Onboarding ke dauran bhi mujhe lag raha tha ki telephonic support zyada proactive hote. Charging aur payment process theek tha, par jo assistance level tha, woh thoda better ho sakta tha. Expectations ke hisaab se, mujhe laga ki thoda aur effort daal kar communication improve kar sakte hain.