Support thoda slow tha, par clarity achhi was
Pehle toh mujhe laga support team se baat karna simple hoga, par thoda zyada time laga har baar apni baat ko explain karne mein. Main dialer aur database features ke baare mein queries pooch raha tha, aur har baar mujhe apni problem baar-baar repeat karni padti thi, jo thoda frustrating tha. Waiting time bhi kabhi-kabhi zyada tha, especially jab mujhe software ke updates ke bare mein detail chahiye thi. Lekin ek positive baat ye thi ki jab finally kisi ne mera case samjha, toh har cheez ka solution clearly bata diya, jo genuine help kar raha tha. Onboarding ke during training se shuruaat mein thoda clarity nahi thi, isliye mujhe already samajh aa chuka tha vo software ka kuch functionality, phir bhi kuch nayi cheezein seekhne ko mili. Ek baar session complete huye, toh mujhe regular updates automatic milne lage, jo kaafi convenient laga classic tedious manual update ke mukable. Billing aur invoicing process main straightforward laga, bas kabhi-kabhi thoda confusion hota ki actual usage ke hisaab se charges kaise aa rahe hain. Overall, response thoda slow tha aur baar-baar repeat karna padta tha, par communication ka level clear tha aur support helpful bhi tha.