Support thoda slow tha, overall mixed laga
Mujhe lagta hai support team se just ek baar baat hui thi jo thodi responsive thi, baki calls ya emails pe wait karna padta tha. Ek din ek problem dikhayi di thi dialer me, toh turant ek banda mila jo help kar gaya, usi kaafi raha. Par baaki time feedback dene ke baad bhi response mein delay hua, isliye frustration feel hui. Jab main issues clear karane ki koshish karti thi, toh lagta tha ki shayad woh log busy hain ya information easily nahi mil rahi. Agar jab mein call karti thi, toh call hold pe zyada time lagta tha, mujhe lagta hai ki unka queuing system thoda aur improve ho sakta hai. Training ke time toh sab smooth chala tha, par jab real use karne lagi toh ye delays dikkat ban gaye. Dekhti hoon aage ye improvements hote hain ya nahi, tab tak thoda wait karungi aur dekhungi.