Support thoda slow tha, mujhe zyada wait karna pada
Main thoda expect kar raha tha ki jab main call karunga toh support team faster answer karegi aur problem jaldi solve hogi, par jo actual experience tha, wo usse match nahi karta. Support staff ka response time thoda lamba tha, kabhi kabhi mujhe 10 se 15 minutes tak wait karna pada, jo mujhe hesitate karne par majboor karta hai agle baar call karne mein. Ek baar unhone jo guidance di wo sahi thi aur usne mera issue resolve kiya, toh mujhe wo part thoda acha laga. Lekin overall, communication mein woh promptness expected nahi thi. Maine billing aur software functionality ke issues ke liye bhi contact kiya tha, par support team ka recovery aur follow-up thoda inconsistent tha. Itna toh bol sakta hoon ki software theek tha, par customer service experience thoda disappointing raha, especially jab maine is company se ek professional aur efficient support ki umeed ki thi.