Support thoda slow hai, toh beginners ke liye thik hai but others ko dikkat
Mujhe kuch support lene the jab main onboarding kar raha tha. Pehle toh mujhe lag raha tha ki baat thik thak chalegi, software aur training dono acchi thi. Lekin jab main problem le ke gaya support ke paas, toh mujhe kaafi baar repeat karna pada apni problem. Support staff ne shayad kuch confusion thi, toh baar-baar explanation deni padti thi. Waiting time bhi expect se zyada tha, isliye patience ki zarurat thi. For beginners ya jinko simple queries hain, wo log maybe handle kar paenge, par jo zyda technical ya fast help chahte hain, wo shayad frustrate ho sakte hain. Jo communication ke process thi training mein, woh clear thi aur database feature bhi easy to use laga mujhe. Calling tools use karna bhi straightforward tha, par support ke delay ne thoda impact dala meri overall experience par. Automatic updates time to time aate rahte hain aur wo achhe hain, lekin jab jaldi help chahiye hoti hai toh fast response nahi milta. Isliye main chahunga ki thoda support streamline ho jaye for better customer experience.