Support thoda slow hai, new users ke liye shayad nahi hota
Main itna impressed nahi hoon support ke response time se. Jab main ne call kiya, toh toh thoda wait karna pada jo hadd se zyada nahi tha, par overall lagta hai ke agar aapko urgent help chahiye, toh yeh aapke liye ideal nahi hai. Jo automated updates hain woh theek hain par jab mujhe kisi specific setting ko samajhna tha, toh support team ka response marginal tha. Shayad yeh system un logon ke liye achha hai jo already thoda software use karte hain aur unko zyada madad ki zarurat nahi hoti. Lekin jo log bilkul naye hain, jo onboarding stages me zyada help ki sochte hain, woh shayad thoda frustrate ho sakte hain. Payment process samajhna easy tha lekin support ki quality pe thodi expectations rakhna chahiye. Mere nazar me, yeh approach simple users ke liye sahi lagta hai jinko rozana urgent help nahi chahiye hoti.