Support thoda self-driven hona padta hai, aur yeh kami mehsus hui
Har step pe main thi seekh rahi ki system kaise kaam karta hai, par jo support available tha usme mujhe laga ki zyada proactive guide nahi milti thi. Mostly mujhe apna database setup karna pada aur calling tools ko khud explore karna tha without extensive telephonic support. Jab maine help ke liye call kiya, tab toh sahi se samjhaaya gaya lekin wo experience thoda scattered tha, matlab sab kuch organized nahi tha. Automatic updates ke messages toh aate hain, par unka practical impact ya kaise implement karna hai iska detail kabhi clear nahi hua. Sign-up aur payment ka process theek tha aur invoice bhi timely mili, magar onboarding aur training mein zyada assistance nahi thi. Mujhe laga ki mujhe apni taraf se zyada mehnat karni padi system ko samajhne ke liye. Jo main chaahti thi wo direct guidance thodi kami thi, support team se jyada guidance kabhi nahi milti thi unless main khud baar baar puchoon. Overall main is platform ko acha samajhti hoon, magar agar support experience thoda aur hands-on hota toh shayad jaldi seekh pata.