Support thoda repetitive tha, lekin helpful
Maine support team ko call kiya tha kuch queries ke liye aur response time theek tha. Lekin support calls mein thoda repetitive questions puchhe gaye jo mujhe thoda bore kar raha tha. Har time mujhe details repeat karni padti thi, jo ki thoda frustrating tha. Kabhi kabhi wait time bhi zyada ho jata tha jab mein fast help chahta tha. Par overall, support staff ne patient rahkar mera issue samjha aur solution diya. Priority assistance plan lene ke baad improvement dekha, par phir bhi kuch conversations mein redundancy thi. Invoicing aur payment queries ke liye support thik se ready tha, par technical questions mein clarity thodi kam lagi. Software ke updates ke baad kuch chhote bugs aaye jinki reporting pe wait karna pada. Mujhe lagta hai ki support process thoda streamlined ho toh zyada faida hoga, par mere liye abhi yeh acceptable tha kyunki technical staff helpful tha.