Support thoda mixed tha yaar, toh finally socha bataun
I honestly soch rahi thi ki support bilkul smooth hoga because they promised quick responses. Lekin jab main onboarding kar rahi thi, thodi delays hui, like kabhi phone uthe nahi aur kabhi wait lamba hua. Uske baad jab training ke dauran dialer pe issue aaya, toh telephonic support ne help ki, par thoda time laga samajhne mein. Database feature toh achha chal raha tha consistently, jo expectations se match karta hai. Payment process bhi thoda confusing laga initially, invoices ke liye extra calls karni padin, par finally sab clear ho gaya. Automatic updates se system slow nahi hua, jo achha tha. Hourly calls ke liye jo tools diye, wo kabhi kabhi hang karte the, par normally chal jaate the. Main expect karti thi zyada transparency aur fast responses, par ab samajh aa gaya ki har cheez itni simple nahi hoti. Overall, support ka experience thoda ups and downs wala tha, lekin training aur software reasonable the. Bas agar communication aur fast hoti toh better lagta.