3 out of 53 of 5Verified customerSupport and communication
Support thoda inconsistent laga, ek particular call yaad hai
Mujhe support team se baat karni padhi thi jab dialer mein unexpected problem aaya tha. Us waqt unhone jo explanation diya, woh simple tha aur labels bhi clear the, but baaki jo communication hui thi, usmein clarity ki kami thi. Mujhe lagta hai ki support system ke guidelines better hone chahiye, kyunki kaafi baar mujhe samajh mein nahi aaya ki follow up calls kaise honge ya queries ka time frame kya hoga. Telephonic assistance generally cooperative tha, par ek-jaise sab same level ka nahi lagta. Thoda better streamlined communication honi chahiye ki user frustration kam ho sake, tabhi waise overall experience improve hoga.