Support thoda frustrating tha, ongoing help nahi mila
Mujhe WFHI ka software use karne mein shuruaat mein thoda dikhat face karna pada, especially during setup. Support team toh ek do baar useful thi, lekin unke responses generally slow the, aur lagta tha ki zyadatar cheezein mujhe khud hi samajhni pad rahi hain. Onboarding flow thoda complex tha, aur setup ek baar complete karne ke baad bhi support milna consistent nahi tha. Kabhi call dialer mein dikkat aayi, toh support se baat karna mushkil tha. Training material tha, lekin woh mujhe poori tarah clear nahi laga, jaise ki kuch cheezein adhoori si thi. Auto updates kabhi kabhi naye bugs le aate hain aur us time par support se help milna mushkil hota hai. Invoicing aur payment process tha, jisme sign-up mein koi badi dikkat nahi thi, par after that jo bhi queries thi, unka resolution fast nahi tha. Main samajh nahi pa rahi thi ki actual mein kaunsa setup one-time hai aur kya ongoing support milega. Yeh cheez confusing lagi, kyunki lagta tha ki initial help ke baad software khud ko hi manage karna padega. Overall toh koi bohot accha experience nahi raha, bas sign-up process theek tha aur uske alawa sab kuch thoda disappointing tha.