Support thoda flexible nahi hai, fixed hours mein jo kaam kare usko suit karega
Main soch rahi thi ki jab software mein koi dikkat aayegi toh support bhi quick milega, lekin aisa poora time nahi hua. Support se baat karne ki koshish ki jab mera dialer software update ke baad thoda glitch karne laga, lekin unke working hours mere kaam ke time zone se match nahi karta tha. Meri working timings evening tak hoti hain, jab unki support band ho chuki hoti hai, is wajah se main timely help nahi paayi. Wo jitne polite the, usme koi doubt nahi, par timings ki wajah se asli madad milne mein delay ho jata hai. Dusri taraf, saari communication well documented aur clear thi, jo mujhe thodi madad karti hai jab main khud se troubleshoot karti hoon. Lekin honestly, agar tum full time office hours mein kaam nahin karte toh ye support system tumhare liye itna helpful nahi hoga. Support team ka approach toh thik hai, bas uska waqt thoda aur flexible hona chahiye tha mere jaise logon ke liye jo 9 se 5 ke baad zyada active hote hain. Isliye main kahungi ki ye un logon ke liye suit karega jo din mein standard business hours mein kaam karte hain, baki log thoda struggle karenge.