Support thoda disappointing tha yaar
Maine thoda zyada expect kiya tha WFHI ke support system se lekin pura experience utna acha nahi raha. Jab main unke support ko call karta tha to response time bahut slow tha aur communication bhi thoda unclear lagta tha. Haan, wo jo telephonic support dete hain, wo ek point tak theek tha, matlab basic queries solve kar dete hain, par jab kuch complex issues aaye toh unko samjhana thoda mushkil ho gaya. Mujhe laga tha ki onboarding ke dauraan jo training milegi uske baad support zyada efficient hoga, par reality me yeh banda kam mila. Invoicing process thoda smooth tha, credit dena padega, aur sign-up bhi asaani se ho gaya tha. Lekin software ke updates automatic toh hain par uska impact mujhe zyada dikhayi nahi diya, matlab stable ekdum bhi nahi lagta kabhi kabhi. Jo dialer aur calling tools hain, wo thik-thak hain, par repeat calls ya kisi call ke records dhoondhne me dikkat aayi kai baar. Overall, product ne mere expectations ko itna pura nahi kiya jitna main soch raha tha, kyunki mujhe lagta tha ki jab main itna invest kar raha hoon toh support aur communication ekdum top class hoga, par aisa kuch nahi mila. Ab main soch raha hoon ki agle baar agar renewal ka time aaya toh main shayad doosre options explore karunga, kyunki support ki wajah se frustration badh gaya tha aur woh matlab ke help jo chahiye thi, wo thoda delayed mili.