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support thoda confusing laga, setup ke baad zyada help nahi mili

3 out of 53 of 5Unverified experienceSupport and communication

support thoda confusing laga, setup ke baad zyada help nahi mili

Mujhe laga ki jab main sign up karungi toh support team hamesha ready rahegi help karne ke liye, par real me zyada tar setup ka kaam ek baar hota hai. Initial call pe assistance kaafi prompt tha, par uske baad jo questions the ongoing use ke liye, usme response time thoda late mila. Main expect kar rahi thi ki regular follow-up aur quick guidance mile jab kabhi software me changes aaye ya dialer ka koi issue ho, lekin ye continuity kuch mahine tak tha, baad me support se sampark karna thoda mushkil hua. Software updates automatic the aur wo achha feature tha, par kabhi kabhi unexpected glitches aate the jinke liye manual intervention karna padta tha, jisme mujhe help nahi mil paayi easily. Database feature use karte waqt bhi kabhi kabhi data sync issue hua jise mene khud troubleshoot karna pada. Mera experience mixed raha isliye abhi bhi main confident feel nahi karti ki agar koi serious problem aaye toh support saab jaldi ready honge. Signup aur payment process simple tha, par communication me regular aur transparent assistance ki kami thi. Mujhe lagta hai ki agar support thoda proactive approach apnaye to user experience aur better hota.

Nivedita NairKerala, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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