Support thoda confusing, details missing thi
Mujhe jab telephonic support ki zarurat padi toh search karna thoda time laga ki kaunse number pe call karna hai. Website pe numbers diye the, lekin exact timings clear nahi thi, jis wajah se main repeat calls karni padi. Training session ke dauraan, instructions clear the, par jab real-time issue aaya aur mujhe support chahiye tha, tab thoda lag raha tha ki jo live help mil rahi hai, wo expected level ki nahi thi. Database tools kaafi achhe hain, aur software update automatically ho jate hain, par jab problem hoti hai, toh direct aur clear communication ki kami dikhayi deti hai. Dusra positive point ye tha ki invoicing system straightforward hai, invoices timely milte hain. Overall, easy access aur quick response nahi mila support se, jo ki thoda frustrating tha jab mujhe turant madad ki zarurat thi, ye cheez missing thi.