Support thoda clear hai, par samjha paana thoda tough tha
Mujhe lagta hai ki support team ne jo information di, wo mostly clear thi, par explain karne ka tareeka thoda confusing tha. Main jab training tools aur dialer ke baare mein pata kar raha tha, toh lagatar follow-up karna pada, kyunki explanations detailed nahi the. Jo telephonic support diya gaya, usme kabhi-kabhi tone friendly tha, but kabhi-kabhi main points ko samajhne mein dikkat hui. Mujhe jo bhi queries thi, unka jawab milna tha, par woh baar-baar repeat karne padte the. Lekin mujhe ye bhi maan na padega ki knowledge base aur documentation acche se bana hua tha, jahan se maine kaafi cheezein khud se samjhi. Signing up aur invoicing process ki bhi basic clarity thi, jo training sessions mein elaborate ki gayi thi. Overall, support ne mera issue solve kiya hua tha, bas clarity mein thoda aur improvement ki zarurat thi. To main apne dost ko kahunga ki ye software use karo, par thoda patience rakhna padega jab baat communication ki aati hai.