Support thoda ajeeb tha, expected nahi tha
Mujhe WFHI software use karte hote kaafi din ho gaye hain aur main soch raha tha ki daily issues ke liye support kaise rehega. Pehle din jab maine call kiya, toh response samajh mein aaya, aur support thik tha. Lekin din bhar ke issues mein kabhi kabhi lagta hai jaise samasya ko samajhne mein unhe problem hoti hai. Kahi baar to mujhe lagta hai ki vo jo solution de rahe hain wo kuch had tak hi useful hai. Software ke automatic updates acchi tarah se integrate ho jaate hain, yeh achi baat hai, aur dialer bhi theek macha karta hai. Lekin database management mein kabhi kabhi lagta hai ki user ke questions ko samajhne mein communication gap hai. Payment aur invoice ka system clear tha aur chal raha tha, par support ke daily basis par inconsistent hone ki wajah se mujhe thoda surprise hui. Shayad support team ko apne internal communication improve karna chahiye taki rozana ke problems ka jawab tez mile. Overall, mixed feeling hai, thoda better ho sakta tha.