Support thik thak tha, phir bhi dobara shayad karungi
Pehle din jab support team se contact kiya toh response time thoda slow laga, lekin next kuch dinon me gradually better hua. Rozana basis pe jab dialer ya database ke issues aaye toh support available thi, par kabhi-kabhi turant help nahi milti thi. Mujhe lagta hai ki communication me kabhi clarity missing thi, jaise ki exact next steps batane me thodi confusion thi. Onboarding ke baad jab mai thoda advanced features use kar rahi thi, toh kabhi kabhi lagta tha ki detailed explanation chahiye, par support workers sirf general answer dete rahe. Phone pe baat karne me koi problem nahi thi, par appreciate karti agar thoda zyada proactive approach hoti. Mai soch rahi hoon ki next time firse use karungi, kyunki overall process manageable tha aur software itself kaafi madad karta hai. Lekin haan, support ko thoda aur improve karna chahiye taaki daily challenges me jaldi solution mile. Khanra customer experience thi, toh decide karungi ki kya ye mera permanent choice banega ya nahi.