Support thik tha par pehle ke mukable kuch alag sa experience tha
Maine pehle dusre remote workflow softwares ka bhi use kiya hua tha, toh main compare kar rahi hoon ki is baar WFHI ka support kaisa laga. Jab maine training ke dauran ek issue report kiya, toh support ne jaldi response diya par mujhe lag raha tha ki jo explanation mila woh thoda generic sa tha. Pehle jab issue bataya toh unhone basic troubleshooting batayi, phir jab wo kaam nahi kiya toh mujhe thoda aur detail mein jaana pada. Support ke call thode lambe chal rahe the aur mujhe baar-baar details repeat karni padti thi. Lekin baad mein jab wo samasya clarify ho gayi tab mujhe lag raha tha ki unka approach thoda thoughtful tha. Overall, main confused thi ki better support humesha jaldi aur comprehensive hota hai ya fir yahan thoda gradual tha. Training sessions achhe the, par thodi delays experience ki and conversations repetitive lage. Mera impression yeh tha ki support theek tha, par vo purane tools ki tarah prompt ya seamless nahi tha, fir bhi background mein unhone koshish ki jo achha laga. Shayad agle saal bhejne wali update se yeh improve ho jaaye.