Support thik tha, par expectations match nahi hui
Pehle toh mujhe laga tha ki support system bade super hoga, jisme koi doubt ya issue jaldi solve ho jayega. Lekin jab maine baat ki, toh mujhe lag raha tha ki thoda time zyada lagta hai unka response aane mein. Kabhi kabhi lagta tha ki baat samajhne mein thodi clarity ki kami hai, matlab reply aise aaye jo mere sawalon ka exact jawab nahi dete the. Haan, ye baat sahi hai ki jo log thode patient hain wo support se sahi tarah guidance le sakte hain, especially jo training modules ki baat hai. Lekin main expect kar rahi thi ki support jyada proactive rahega, especially jab toller dialer aur database features mein problem aaye. Email responses thodi slow thi aur thodi fragmented bhi. Onboarding flow mein bhi thodi clarity nahi thi, mujhe lagta hai ki mujhe khud hi explore karna pada zyada cheezein, which was not exactly what I was looking for. Lekin bolna padega ki telephonic support ki quality thodi better thi, par phir bhi wo pura expected level meet nahi kar payi. To overall, support system thik hai par mere pehle ke expectations ke hisab se thoda chhuta pada.