Support thik tha par dobara use karna shayad nahi karunga
Mujhe WFHI ki telephonic support kaafi disappointing laga. Jab kuch bhi gadbad hui, toh response time bohot slow tha. Bare minimum basic solutions diya gaya, jo kabhi kabhi meri problem solve karne mein kaafi nahi tha. Training ke time kuch confusion hui aur jab main support ko call karta, toh wait time jyada hota tha aur jab baat hui, toh jo bhi dialer ya database issue tha, wo turant resolve nahi hua. Support team se baat karne mein mujhe baar baar apni baat explain karni padi, aur aisa lagta tha jaise wo log mere case ko puri tarah samajh nahi paaye. Onboarding ka process thoda clear tha, par support ke bina kabhi kabhi frustrating ho jata tha. Payment aur invoice system sahi tha, transparency thi, lekin overall communication mein wo clear aur prompt nahi lagta jo chahiye tha. Isliye main future mein is service ko dobara lene ke baare mein sochna bhi shayad nahi chahunga, kyunki support aur communication ke issues mujhe kahin aur better lagte hain.