2 out of 52 of 5Verified purchaseSupport and communication
Support thik tha, par delay zyada tha
Support team response mein kaafi slow thi, phone uthane mein time laga aur baar baar follow-up karna pada. Kabhi kabhi toh queries clear nahi huyi aur mujhe khud software ke manual me dekhna pada. Lekin ek achhi baat yeh thi ki jab finally baat hui, toh samasya ko samajhne ki koshish ki gayi. Communication mein directness achi thi par speed mein kami thi. Invoicing aur payment process smooth thi, usme problem nahi aayi. Overall, mujhe laga ki agar support thoda proactive hota, toh behtar hota. Abhi mainly wait karna padta hai solution ke liye, jo frustrating ho sakta hai jab urgent issue ho. Bas itna hi, aur main zyada expect nahi kar rahi thi.