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support thik tha lekin kabhi kabhi click nahi kiya ki help mil rahi hai

3 out of 53 of 5Unverified experienceSupport and communication

support thik tha lekin kabhi kabhi click nahi kiya ki help mil rahi hai

Main support system se itna impressed nahi hui, par kaafi practical help mili thi jab zarurat thi. Telephonic support thoda bandhan jaisa laga, matlab kabhi samajh mein nahi aata ki call karaun ya email karun. Initial training sessions mein clear demonstration milti thi, par jab real issue aaya tab thoda confuse karne laga. Support call pe kisi waqt lagta ki banda bas protocol follow kar raha hai, par fir solution bhi mil jata tha jo kaam aata tha. Mujhe expected thi thodi aur tez aur personalized help, par jo mila usse main manage kar rahi thi. Payment aur invoicing mein jab thoda problem aayi thi tab unhone priority assistance diya, jo kaafi achha tha. Calling tools ke during minor glitches par thoda delay aata problem fix hone mein, par kabhi kabhi to samajh aaya ki system automatic updates kar raha hai beech mein, isliye patience rakhna pada. Broadly kahu toh support proper tha, bas perfect nahi jo bilkul instantly sab problem solve kar de.

Aparna SridharanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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