5 out of 55 of 5Unverified experienceSupport and communication
Support thik hai, par har baar same baat repeat karni padti hai
Maine expect kiya tha ki jab main support ko call karunga toh wo meri baat samjhenge aur quickly solve kar denge. Achcha hai ki support team generally help karti hai aur issues ko dhyan se sunti hai. Par baar baar mujhe lagta hai ki unhe pehle se mera pura setup ya masalah nahi pata hota, toh mujhe baar baar apni baat explain karni padti hai. Training sessions theek the, dialer sahi tarah kaam karta hai, aur automatic updates bhi regularly hote hain. Payment aur invoicing process bhi fine raha. Bas support ka yeh pattern kabhi kabhi thoda tiring lagta hai kyunki aap expect karte ho ki wo jyada samajhkar cheezein handle karenge. Phir bhi, agar unki baat suni jaye toh service useful hai, lekin thoda aur coordination better ho sakta tha.