Support thi acchi but communication mein thodi kami bhi hai
Main pehle bhi similar systems use kar chuki hoon, toh main samajh sakti hoon ki support kaafi madadgar ho sakta hai. Telephonic support me jo patience tha, wo main appreciate karti hoon kyunki har baar kisi na kisi kshetra me guide kar diya tha. Par jo communication ka consistency hai usme thodi kami mehsoos hui, kabhi response time kaafi slow tha, aur kabhi vo clarity missing thi jiski mujhe aadat thi. Agar koi complex issue hota toh thoda time lag ta samajhne me. Mera pehla impression yeh toh tha ki support zyada proactive hoga, but kebal tab jab main khud call karti thi tab hi response milta tha. Overall agar main dono ke pros and cons ko dekhu, toh software aur training dono mein improvement ki zarurat hai, khas kar communication aur promptness mein, tabhi full satisfaction milega.