Support theek thi par thoda baar-baar call lagani padi
Looking back at how support communication went with WFHI, I feel it was mostly okay, but thoda repetition aur wait time tha jo yaad aata hai abhi. Jab mujhe dialer software samajhne mein problem hui, toh maine kuch baar call ki telephonic support ko. Har baar mujhe apne issue ko thoda detail mein dobara explain karna padta tha, kyunki pehli call mein shayad poora samajh nahi paaye the. Ye thoda frustrating tha, agar ek acchi summary ya notes hote toh call cut karte hi problem ka solution clear hota. Waiting time usually bura nahi tha, lekin kabhi kabhi response mein thodi der ho jaati thi. Jo baat sabse impactful thi, wo yeh ki support staff polite the aur har baar patiently sunte the, toh main khush thi ki unka attitude achha tha. Agar main dost ko batati toh kahungi ki support okay hai par patience rakhna padega thoda, baar-baar samjhaana hota hai aur thoda wait bhi karna padta hai kabhi kabhi.