Support theek tha par roz ke issues ka solution slow mila
Main kahungi ki overall telephonic support itna effective nahi tha jitna main expect karti thi din bhar ke dauraan. Pehli baar jab contact kiya, response theek tha aur issue resolve ho gaya, lekin fir jab baar-baar alag-alag problems aayi software ke istemal mein, toh support team se judna aur unka problem samajhna thoda mushkil raha. Kayi baar main unka call miss kar deti thi ya hold par zyada waqt bitana padta tha, jiski wajah se mera kaam ruk jata tha. Database updates aur dialer connection related queries ke liye bhi support slow tha, aur iska asar mere workflow par pada. Payment aur invoicing process smooth tha, woh accept karti hoon, par roz marra ke communication ke mamle mein lagta hai ki thoda aur prompt attention honi chahiye. Software toh acha hai, par jab daily challenges aate hain aur support response dheere milta hai, toh frustration badh jaati hai. Umeed hai future mein improvements hongi iss area mein.