Support theek-tha lekin thoda complicated tha
Support team se baat karne ki jis expectation thi woh puri tarah poori nahi hui. Unka telephonic response time thik-thak tha, lekin jab complex queries and issues aaye toh solution dene mein zahir hai thoda waqt lagta tha. Mera setup aur onboarding ka process jyada smooth nahi tha, kuch cheezein manual intervene karni padti thi. Training ke dauraan kuch software features ki explanation clear nahi thi, jiske wajah se mujhe baar-baar samajhna pada. Database integration accha work kar raha tha, aur dialer mein auto updates se kuch naye features bhi aaye jo helpful the. Billing side pe payment instructions clear nahi thi, thoda confusion raha. Expected tha ki sab kuch zyada streamlined hoga, par overall experience mix tha. Shuruaat mein jo issues aaye unhe dhang se resolve nahi kiya gaya, par communication aur support ka level itna bhi kharab nahi kaha ja sakta. So, balance karte hue, 3 star dena sahi lagta hai.