Support theek hai par timing ka tension hai
Main toh na samajh paayi ki support team ke working hours mere kaam ke hisaab se match kyun nahi ho rahe the. Jab main call karna chahti thi, woh closure ya non-working hours mein hote the, iss wajah se help lena mushkil ho jaata tha. Matlab ek baar thodi help mil gayi thi jahan unhone database issue jaldi solve kar diya, ussi cheez ki main tarif karungi. Par overall support system theek se mera routine nahi pakad paaya. Mujhe lagta hai agar timings flexible hote ya mere shifts ke mutabiq hote toh zyada asaani hoti. Ye software achha hai, par support timing ka problem seriously dikkat deta hai. Jo log 9-to-5 routine mein nahi hain unke liye yeh system theek kaam nahi karega, kyun ki unke sawalon ka jawab milna mushkil hota hai. Support ka sync agar improve ho toh main thoda zyada khush hoti. Fir bhi software ki features ki wajah se main thoda kaam kar paayi, but support timings pe dhyaan dena zaroori hai.