5 out of 55 of 5Verified purchaseSupport and communication
Support that suits detailed needs well
Compared to other platforms I have used in the past, the telephonic support here felt much more personal and timely, which made a difference especially when I was figuring out how to set up the database feature alongside my workflow. It wouldn’t suit someone who expects instant replies or no-hold communication, as there can be some waiting, but if you value thorough explanations and a more conversational support style, it fits perfectly. The training materials also complemented the calls nicely, helping me understand how to navigate the software updates as they rolled out automatically. I think the balance WFHI offers in support is really good if you’re willing to engage with the system patiently.