3 out of 53 of 5Verified customerSupport and communication
Support tha thoda up-down, mujhe surprise hua kabhi kabhi
Support ke baare mein soch raha tha ki sab smooth hoga, par experience thoda mixed raha. Kabhi lagta tha ki agent samajhdaar hai aur turant solution de raha hai, toh kabhi mujhe call pe wait karna padta tha ya baar-baar apni baat repeat karni parti thi. Support team ki telephonic approach respectful thi, par mein expect kar raha tha ki response jaldi milega aur zyada personalized hoga. Training aur onboarding ke waqt main thoda confused tha ki kis tarah se dialer ke features best use karu, toh support thoda aur proactive hota toh acha lagta. Yeh sab experience kaafi effort mangta tha, par mujhe lagta hai system gradually better hoga with time.