Support tha thoda ajeeb, par kuch cheezein theek lagi
Maine support team ko multiple baar call kiya jab mujhe dialer aur database ke issues aaye. Pehle toh mujhe laga ki wo log samajh kar help karenge, par response itna prompt nahi tha jitna expect kar rahi thi. Lekin ek baat jo acchi lagi, woh thi ki unhone finally jab solution diya toh chahe delay hua ho, solution kaafi clear tha aur samajh aane layak tha. Onboarding ke time pe thoda confusion hua tha tools ke use mein, par after multiple calls mujhe confidence hua kaam karne ka. Overall, communication mein thoda gap tha, which surprised me because I thought it would be smoother, but at least aapko poora feel hota hai ki support available hai, bas thoda quick hone ki zarurat thi. Shayad main expectations zyada rakh rahi thi initial stages mein, isliye utna impressed nahi hui. Phir bhi, end tak thodi clarity milne se kaam carry forward kar rahi thi.