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WFHI review

support tha thoda accha par baaki sab confused

2 out of 52 of 5Unverified experienceSupport and communication

support tha thoda accha par baaki sab confused

Mainne support call kiya to thoda wait karna pada jo irritate karta hai par jab baat hui to response passable tha. Par baar baar apne problem explain karna padta tha that part bohot annoying tha. Software ka dialer thoda hit and miss tha, jahan call connection matrix thik se work nahi karta tha. Database bhi baar baar slow aur inefficient lagta tha, toh apna kaam ruk jaata tha. Onboarding bhi complex tha jisme mujhe samajh nahi aaya ki steps ko kaise follow karu bina help ke. Automatic updates toh aaye lekin unka koi significant fark nahi dikha mujhe. Invoicing process normal tha, koi khas problem nahi hui usme. Overall kahun toh software mein kaafi issues the, support thoda help karta tha par baar baar wait karna padna ya phir apna case samjhate rehna time waste jaisa tha. Ye sab mila ke experience mixed se jyada negative raha, jaha ek achi baat ke saath bohot si pareshaani thi jo main expect nahi kar raha tha. Mera maanna hai ke ye workflow software thoda aur development se better ho sakta tha.

Ramesh UpadhyayKarnataka, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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