Support tha theek, par thoda aur structured hona chahiye tha
Main initially expect kar raha tha ki jab bhi main call karunga support team ko, woh quickly aur confidently mera problem samajh kar solve karenge. Kuch cases mein support theek tha, unhone mujhe step wise guide kiya training ke dauran aur dialer setup mein assistance mili. Lekin kuch queries aise the jahan main thoda confuse feel kar raha tha kyunki responses generic lag rahe the aur kabhi kabar mujhe lagta tha ki mera issue properly note nahi ho raha. Support ke baad mujhe ek halka confidence mila ki main system ko better use kar sakta hoon, par woh fully assured feeling nahi thi jaisa maine expect kiya tha. Phone pe baat karne mein thoda time lagta hai aur har baar naye questions puchne padte hain jo frustrating tha. Training aur onboarding achha tha, par communication aur follow-up process mein kuch improvement hona chahiye.