3 out of 53 of 5Unverified experienceSupport and communication
Support tha theek, par expectations se thoda different
Mujhe laga tha ki support zyada fast aur effective hoga jab maine pehli baar contact kiya, par day-to-day experience thoda mixed raha. Har baar jab software pe kuch raise karta tha, toh response time kafi alag-alag tha, kabhi jaldi, kabhi der se. Dialer aur calling tools supported acche se, lekin main soch raha tha ki telephonic guidance aur bhi smooth hoga. Overall system updates achhe the, par kabhi kabhi changes ka idea clear nahi hota tha. Thoda aur consistency chahiye thi support mein, par phir bhi kaam chal raha tha aur product useful tha.