Support tha okay, par ek cheez ne surprise kiya
Main shuru mein soch rahi thi ki support standard rahegi, matlab jaisa maine pehle socha tha, lekin jab maine pehla phone call kiya to woh thoda alag tha. Wo ek dum quick response mila, joh expectation se tha, par baaki communication moderate tha. Training ke dauran to kaafi cheezein clear ho gayi thi, par jab maine software ke database aur dialer ke baare mein poocha, tab samajh aaya ki thodi der lagti hai. Invoicing aur payment ka process simple tha, jisse main satisfied thi. Updates automatic aate rahe, isse software out of date nahi lagta. Par ek cheez jo mujhe thodi ajeeb lagi, woh tha support ka timing – kuch calls late evening bhi aayi thi, jiski mujhe ummeed nahi thi. Overall, support theek tha, par is particular timing ne mujhe sochne par majboor kiya ki kya main ise long term use kar paungi ya nahi. Training aur onboarding bhi theek thi, bas thoda aur improve kiya ja sakta hai.