Support tha okay but response delays ne pareshaan kiya
Main ek baar support team ko call kar rahi thi kyunki mujhe software ke dialer mein technical problem aa rahi thi. Us waqt unhone mujhe dhyan se suna aur solution dene ki koshish ki, ye baat ekdam thik thi aur mujhe support mein ye moment acha laga. Lekin overall, support ki responsiveness satisfactory nahi thi. Bahut baar main queries bhejti thi par unki taraf se timely reply nahi aata tha ya follow-up mein der lagti thi. Onboarding ke time bhi main thodi confuse thi, live training mein questions ke answers lene mein support team se jaldi help nahi mili. Automatic updates ke wajah se kabhi-kabhi naye features se familiar hone mein time lagta tha aur clarification lene ke liye response delay face karna padta tha. Toh support ka experience mixed raha, ek specific call toh achha tha par baaki sab mein improvement chahiye.