5 out of 55 of 5Verified purchaseSupport and communication
Support team works but you must keep pushing
The support I received was responsive when I reached out, but getting to that point required persistent effort on my part. I had to follow up multiple times before issues were acknowledged. When they did connect with me, the assistance was clear and effective. The telephonic support worked best when the problem was specific and straightforward. Though the software usually updated automatically, sometimes I had to manually trigger the update myself, which should be more user-friendly. The invoicing and payment process was straightforward enough, with few complications. Overall, the responsiveness is there, but it requires initiative to get the best out of it, meaning you can’t just wait passively for solutions to come your way.